Last Updated: June 1, 2025
Welcome to https://lleuwskates.com – your trusted destination for high-performance skating gear. This Shipping Policy outlines how we handle and process both domestic and international orders to ensure your products arrive safely and on time.
Domestic Shipping (India)
We ship across India using trusted courier partners, including:
DTDC, Professional Courier, Tirupati Courier, and Anjani Courier.
- Orders are processed within 1-2 business days after payment confirmation.
- If all customer details are correct (name, address, phone number, etc.), the product will be delivered within 10 working days.
- You will receive tracking information via email or WhatsApp once the order is dispatched.
- Please ensure someone is available at the provided address to receive the package.
International Shipping
We offer international delivery using reputable global logistics companies:
FedEx and DHL.
- Orders are typically processed within 2-3 business days.
- If all shipping details are correct, delivery will take up to 20 working days, depending on the destination.
- Shipping timelines may vary due to customs processing, local courier delays, or public holidays.
- You will be provided with a tracking number once the product has been shipped.
Incorrect Orders or Our Shipping Errors
If an incorrect item has been shipped due to our error:
- We will issue a prepaid return label to collect the incorrect product.
- Once we receive the item back, we’ll promptly ship the correct product.
- If the item was taken to a different country from the original shipping address, the return shipping is the customer’s responsibility.
Taxes, Duties & Customs Charges (For International Orders)
- Customs duties, taxes, or import fees are not included in your order total.
- These charges are determined by the destination country and are the customer’s responsibility.
- Since these fees vary by location, we recommend contacting your local customs office for accurate information before placing an order.
Shipping Delays
While we work hard to deliver on time, delays may occur due to:
- Incomplete or incorrect address details
- Natural calamities or severe weather
- Customs inspections or border restrictions
- Unforeseen logistics or courier issues
In case of any delays, our support team will notify you and assist in tracking the shipment.
Contact Us
Have a shipping-related question or issue? We’re here to help!
📧 Email: [email protected]
📞 Phone/WhatsApp: +91 9717339733, +91 9213991392
🌐 Website: https://lleuwskates.com